CANCELLATION / RESCHEDULING POLICY

We strive to accommodate our clients to the best of our ability. Our time is valuable and we work by appointment only. As a courtesy to your artist & other clients, a minimum of 24 business hours* before your appointment must be given to reschedule or cancel to avoid a cancellation fee. We apologize for any inconvenience this presents, but we cannot allow any exceptions.

All of our appointment confirmations are sent 48 hours & 24 hours prior via text or email. 

  • ex)10:00AM appointments must be canceled 24 business hours in advance by 10:00AM the previous day, not 4:00 AM on the day of the appointment.

A credit card is required to hold appointments at Extend Lash & Co. If you choose not to provide your credit card information, we will not hold your appointment. A cancellation fee will be charged to the credit card on file for each appointment that is canceled less than 24 business hours before the appointment time.

  • - Cancellations within 24 hours of the appointment time will be charged a fee which will be equal to 50% of the service appointment.

  • - No-shows & all cancellations within 4 hours of the appointment will be charged 100% of the service appointment.

  • - Clients who have no-showed for appointments will be asked to prepay/pay a $25 deposit towards their next visit when booking future appointments.

**As a result of 2 no- shows, we will no longer accept you as a client.**

Appointment cancellations through social media or email are NOT accepted.

Call 727-592-5274 to cancel. Please leave a voicemail if you are not able to reach us outside of business hours. We receive all voicemails on our landline.

Deposit Policy

We reserve your appointment especially for you and want to be able to offer the best experience for ALL of our guests. Therefore, we require a non-refundable $25 deposit to secure your appointment for new clients if the service exceeds more than $50. This amount will be credited towards your service on the day of your appointment. If you reschedule your appointment more than 24-hrs before your appointment time, then we will be able to transfer your deposit. Otherwise, you will forfeit your deposit.

Refund policy

All services are non-transferrable & non-refundable (full or partial) There are no guarantees and all results vary. Should you have any irritation or are unhappy about your service within the first 48 hours, we will be happy to rectify the issue or remove lashes (if applicable) w/ no additional cost as long as you notify us within this time period.

Monthly Specials

LIMIT: redeem 2 specials per calendar year per client. IE: A calendar year is a one-year period that begins on January 1 and ends on December 31.

gift cards

All Gift cards expire within one year of purchase date. IE: Gift certificate purchased on January 2nd, 2021 expires on January 1st, 2022.

If you have any questions about our policies please call us at 727-592-5274