LATE ARRIVALS

We ask that our clients to arrive promptly for their appointments to ensure sufficient time for quality results.

• While there is no fee for late arrivals, the length of the appointment may be reduced due to time restraints incurring the full amount of the service.

• Guests arriving over 15 minutes late may be asked to reschedule, as accommodating late clients may inconvenience the lash artists’ next appointments. While we will try our best to accommodate you, understand that your appointment may be rescheduled at our discretion. In this event, the cancellation/rescheduling policy will come into effect.

FOREIGN LASH REFILLS

Book this fill if you're coming from another artist outside of Extend. If you currently have lash extensions on from another salon, you must have at least 40% left and book a “foreign fill”. We will evaluate the quality of your previous lash technician's work and the amount of cleaning that needs to be done. If necessary, we may need to remove your old set and apply a new one if it's not possible to work around their previous work. However, we always try our best to work with what you already have.

LASH REFILLS

We recommend clients to come for lash fills every 2-3 weeks to maintain their newfound stunning lash look. Although this is the recommended time frame, lash fills often depend on the amount of existing extensions & desired fullness. Appointments are strictly based on time. Wish to have more time added on to your appointment to ensure they are fuller? Book an “extended lash fill”. Extended lash fills are for clients that naturally have a lot of lashes or desire a fuller look & require more time to fill up.

Monthly Specials

LIMIT: redeem 2 specials per calendar year per client. IE: A calendar year is a one-year period that begins on January 1 and ends on December 31.

gift cards

All Gift cards expire within one year of purchase date. IE: Gift certificate purchased on January 2nd, 2021 expires on January 1st, 2022.